Last updated: April 22, 2026

These Terms and Conditions ("Terms", "Agreement") govern your access to and use of the website https://socialsparkagency.in (the "Website") and any services offered by Social Spark Agency ("we", "our", "us", or "Company"), a digital marketing and web development agency registered in Bhopal, Madhya Pradesh, India.

Please read these Terms carefully before using our Website or engaging our services. By accessing or using our Website, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or services.

1. Definitions

  • "Client" or "you" means any person or entity that accesses the Website or engages our services.
  • "Services" means website design, web development, mobile app development, WordPress/WooCommerce development, SEO, digital marketing, Google AdSense approval assistance, and any other services offered by Social Spark Agency.
  • "Deliverables" means the work product, files, documents, designs, code, or reports we deliver under a Service Agreement.
  • "Content" means all text, graphics, images, logos, videos, and other materials on the Website.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts to use our Website or services. If you are accessing the Website on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Acceptance of Terms

By accessing the Website, filling any form, contacting us, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Disclaimer. These documents collectively form the legal agreement between you and Social Spark Agency.

4. Use of Website

You may use our Website only for lawful purposes. You agree to use the Website in a manner consistent with all applicable laws and regulations, and in a way that does not:

  • Infringe the rights of any third party
  • Restrict or inhibit anyone else's use or enjoyment of the Website
  • Cause damage to the Website, our systems, or our reputation

5. Prohibited Activities

You are specifically prohibited from:

  • Using the Website for any illegal, fraudulent, or unauthorized purpose
  • Attempting to gain unauthorized access to our servers, systems, or networks
  • Introducing viruses, malware, Trojan horses, or other malicious code
  • Scraping, data mining, or using automated bots without our written permission
  • Reverse-engineering, decompiling, or attempting to extract source code
  • Impersonating any person or entity, or misrepresenting your affiliation
  • Uploading or transmitting content that is defamatory, obscene, harassing, or discriminatory
  • Using the Website in a way that interferes with its normal operation
  • Violating any applicable local, state, national, or international law
  • Collecting or harvesting personal information of other users

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content on this Website — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, source code, software, and the overall "look and feel" — is the property of Social Spark Agency or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes. This license does not include the right to:

  • Modify, reproduce, or create derivative works
  • Republish, distribute, or transmit the content
  • Use the content for any commercial purpose without our written consent

6.3 Trademarks

"Social Spark Agency", our logo, and any associated designs are trademarks of Social Spark Agency. All other trademarks and logos referenced on the Website belong to their respective owners.

6.4 Ownership of Deliverables

Upon full payment, ownership of project Deliverables is transferred to the Client, except for:

  • Third-party software, plugins, or themes (which remain under their own licenses)
  • Our pre-existing tools, frameworks, and methodologies (which remain our property)
  • The right to display the work in our portfolio (unless covered by a Non-Disclosure Agreement)

7. User-Generated Content

If our Website allows you to post comments, reviews, or other content ("User Content"), you represent and warrant that:

  • You own or have the necessary rights to the User Content
  • The User Content does not violate any third-party rights
  • The User Content complies with these Terms and applicable law

By submitting User Content, you grant Social Spark Agency a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute the User Content in connection with the Website. We reserve the right to remove or edit any User Content at our sole discretion, without notice.

8. Description of Services

Social Spark Agency offers the following services, as described on our Website:

  • Website design and development
  • Mobile application development (Android / iOS / cross-platform)
  • WordPress theme and plugin development
  • WooCommerce e-commerce solutions
  • Search engine optimization (SEO)
  • Digital marketing and paid advertising
  • Google AdSense approval assistance
  • Content writing and creative services

The descriptions on the Website are general overviews. Specific deliverables, scope, timelines, and pricing are documented in individual Service Agreements.

9. Service Agreements

All engagements are governed by a written Service Agreement (proposal, quotation, or contract) signed or accepted in writing (including via email) by both parties. The Service Agreement will specify:

  • Scope of work and deliverables
  • Project timeline and milestones
  • Pricing and payment schedule
  • Revisions included and additional charges
  • Other project-specific terms

In case of any conflict between these Terms and a Service Agreement, the Service Agreement shall prevail for matters specifically addressed therein.

10. Pricing and Payment Terms

10.1 Pricing

All prices are quoted in Indian Rupees (INR) unless otherwise specified. Prices are exclusive of applicable taxes (GST), which will be added to the invoice as per Indian tax regulations. International clients will be billed in USD or INR as mutually agreed.

10.2 Payment Schedule

Unless otherwise specified in the Service Agreement, the standard payment schedule is:

  • 50% advance upon signing the Service Agreement
  • 25% on mid-project milestone (e.g., design approval or development milestone)
  • 25% on project completion, prior to final delivery

10.3 Payment Methods

We accept payments via bank transfer (NEFT/RTGS/IMPS), UPI, Razorpay, PayPal (for international clients), and other methods as agreed. Payment details will be provided on the invoice.

10.4 Late Payments

Invoices are due within 7 days of issue. Late payments may incur interest at 1.5% per month (or the maximum rate permitted by law) from the due date until paid in full. We reserve the right to suspend work on overdue accounts.

10.5 Disputed Invoices

Any disputed charges must be raised in writing within 7 days of the invoice date. Undisputed portions of the invoice must still be paid on time.

11. Refund and Cancellation Policy

11.1 Cancellation by Client

If the Client cancels the project after work has commenced, the following refund schedule applies:

  • Within 48 hours of advance payment (and before work begins): 90% refund
  • After work begins, before design approval: 50% of advance may be refunded
  • After design approval: No refund; pro-rated invoicing for work completed
  • After development/implementation begins: No refund; client pays for work completed + any third-party costs incurred

11.2 Cancellation by Social Spark Agency

We reserve the right to terminate a project if the Client:

  • Fails to provide required materials or feedback within agreed timelines (beyond 30 days)
  • Breaches these Terms or the Service Agreement
  • Engages in abusive, unethical, or illegal conduct

In such cases, the Client will be billed for work completed up to the termination date, and no refund will be issued for completed work.

11.3 No Refunds on Specific Services

The following are non-refundable once delivered or initiated:

  • Domain name and hosting purchases (third-party costs)
  • Third-party plugin, theme, or software licenses
  • SEO and digital marketing retainer fees (services rendered for the period)
  • Google Ads / Meta Ads spend (paid directly to the ad platform)
  • Google AdSense approval service fees (as success depends on Google's discretion)

12. Project Timelines and Delivery

Timelines specified in the Service Agreement are estimates based on reasonable assumptions about Client cooperation and content availability. Delays caused by the Client (e.g., late feedback, delayed content delivery, scope changes) will extend deadlines accordingly. We are not liable for delays beyond our reasonable control.

13. Client Responsibilities

The Client agrees to:

  • Provide accurate, complete information and all materials (text, images, logos, brand guidelines) required for the project in a timely manner
  • Review deliverables and provide feedback within the agreed review period
  • Make timely payments per the agreed schedule
  • Respect the revision limits specified in the Service Agreement
  • Ensure that all materials provided by the Client are free of copyright, trademark, or other intellectual property infringement
  • Comply with applicable laws (e.g., GDPR, DPDP Act) regarding data collected through the deliverable

14. Confidentiality

Each party agrees to maintain the confidentiality of all non-public information received from the other party. This obligation survives termination of the engagement. A separate Non-Disclosure Agreement (NDA) may be executed for sensitive projects upon Client request.

15. Warranties and Disclaimers

15.1 Our Warranty

We warrant that our services will be performed in a professional and workmanlike manner, consistent with industry standards.

15.2 No Other Warranties

EXCEPT AS EXPRESSLY PROVIDED, THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OPERATION.

15.3 No Guarantee of Results

While we strive for excellent outcomes, we do not guarantee:

  • Specific search engine rankings (SEO results depend on Google's algorithms)
  • Specific business outcomes (leads, sales, conversions)
  • Google AdSense approval (final decision rests with Google)
  • Continuous, error-free operation of third-party services integrated into deliverables

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOCIAL SPARK AGENCY, ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunity
  • Damages arising from your use of or inability to use the Website
  • Any third-party conduct, content, or services

OUR TOTAL AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SPECIFIC SERVICE THAT GAVE RISE TO THE CLAIM IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

17. Indemnification

You agree to indemnify, defend, and hold harmless Social Spark Agency and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising from:

  • Your use of the Website or services
  • Your violation of these Terms
  • Your violation of any third-party rights (including intellectual property)
  • Content or materials you provide for a project that infringe third-party rights

18. External Links & Third-Party Content

Our Website may contain links to third-party websites or services not owned or controlled by Social Spark Agency. We are not responsible for the content, privacy policies, or practices of any third-party websites. Your use of third-party sites is at your own risk.

19. Advertising Relationships

Our Website may display third-party advertisements (e.g., via Google AdSense) and affiliate links. We do not endorse the products or services advertised, and we are not responsible for the quality, accuracy, or legality of third-party advertising content. Your interactions with advertisers are solely between you and the advertiser.

20. Termination

We reserve the right to terminate or suspend your access to the Website, with or without notice, for any reason, including breach of these Terms. Upon termination, your right to use the Website will immediately cease. All provisions of these Terms which by their nature should survive termination (including ownership provisions, warranty disclaimers, indemnification, and limitations of liability) shall survive.

21. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond their reasonable control, including but not limited to: acts of God, war, terrorism, pandemics, government actions, internet/power outages, server failures, or natural disasters. The affected party shall notify the other party promptly and make reasonable efforts to mitigate the impact.

22. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Material changes will be communicated via prominent Website notice or email to registered users. Your continued use of the Website after changes constitutes acceptance.

23. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, so that the remaining Terms shall otherwise remain in full force and effect.

24. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-law principles. Subject to Section 25, any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bhopal, Madhya Pradesh, India.

25. Dispute Resolution

25.1 Amicable Resolution

In the event of any dispute, the parties shall first attempt to resolve the matter amicably through good-faith negotiations for a period of 30 days.

25.2 Arbitration

If the dispute cannot be resolved amicably, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator mutually appointed. The seat of arbitration shall be Bhopal, and proceedings shall be conducted in English. The arbitrator's decision shall be final and binding.

26. Contact Information

For questions about these Terms, please contact us at:

Social Spark Agency
Office Number 213, 3rd Floor, Gurukripa Tower, Kolar Road,
Bhopal, Madhya Pradesh 462042, India
Email: contact@socialsparkagency.in
Phone: +91 8224808653

By using our Website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.